Return Policy
Last updated: October 7, 2026
30-Day Satisfaction Guarantee
We accept returns on all products. If you're not satisfied with any BuyTheCrave product for any reason, contact us within 30 days of delivery for a full refund. You don't need to send the item back.
No Need to Send It Back
We'll refund you without requiring you to return the product. There's no package to prepare and nothing to ship back.
How to Request a Refund
Email support@buythecrave.com within 30 days of delivery. Please include:
- Your order number
- The item or items you're not satisfied with
A photo is helpful, but it isn't required.
Refund Method and Timing
Refunds go back to your original payment method, such as PayPal. Please allow about 5–10 business days after approval for the refund to reach your account.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 30 days of delivery. We'll send a free replacement or give you a full refund—whichever you prefer. You don't need to send the item back.
Shipping Costs
There's no cost to request a refund, since nothing needs to be shipped back.
Crave+ Membership
The $5/month Crave+ membership isn't refundable, but you can cancel any time from your account dashboard. Benefits stay active until the end of the current billing period.
Wholesale Orders
Wholesale orders are covered by the terms agreed in your wholesale account.
Contact Us
If you have questions about our satisfaction guarantee or need help with a refund or replacement, please reach out to our support team: